Professional Summary
Desktop Support Specialist
- 12 years of desktop support experience, with a focus on Windows
- Expert in the Windows operating system, Microsoft Office Suite, network and information security
- Beginner skills in Frontend Development
- Strong problem solving, customer service and teamwork skills
- Quick learner and adaptable to new technologies
- Eager to learn and grow in my career
I think I would be a valuable asset to any desktop help desk team. I have extensive experience diagnosing and solving software and hardware problems, as well as providing customer support. I am also a fast learner and I am always willing to learn new technologies. I am confident that I can provide a high level of support to your users and help your organization achieve its goals
Employment History
Informatic Specialist, Desktop Support Specialist. Ciego de Avila, Cuba
Oct. 2017 - April. 2024
- Provide technical support during software installation or configuration
- Identify need for initial or supplemental project resources
- Refer major hardware or software problems or defective products to vendors or technicians for service
- Answer user inquiries regarding computer software or hardware operation to resolve problems
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Inspect equipment and read order sheets to prepare for delivery to users
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Negotiate witd project stakeholders or suppliers to obtain resources or materials.
Computer Lab Technichian, Desktop Support Specialist. Ciego de Avila, Cuba
Sep. 2012 - Sep. 2017
- Data Entry
- Provide technical support during software installation or configuration
- Document computer security and emergency measures policies, procedures, and tests
- Collaborate witd field staff or customers to evaluate or diagnose problems and recommend possible solutions
- Create or distribute offline promotional material, such as brochures, pamphlets, business cards, stationary, or signage
- Design, build, or maintain web sites, using autdoring or scripting languages, content creation tools, management tools, and digital media
- Instruct in use of voice, video, and data communications systems
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
- Install drivers and printers paper or forms
- Train system users in system operation or maintenance
- Maintain parts inventories and order any additional parts needed for repairs
- Reinstall software programs or adjust settings on existing software to fix machine malfunctions
- Oversee tde daily performance of computer systems
- Perform data backups and disaster recovery operations
Education
University Maximo Gomez (UNICA), Ciego de Avila, Cuba
Bachelor of Science, Bachelor of Education in Computer Science, Feb. 2022